Connection failure looses my changes and pops tons of windows
Matthew
via web
When there is a intermittent connection failure, the following occurs:
For making a new ticket:
1) The ticket goes into the queue
2) After timeout I get the 'connection failure' dialog and the
Ticket pops back up
3) The ticket looses all it's description text, title, etc, and
just pops a completely empty new ticket window
For editing a ticket, the same process unfolds, except that the title and milestone, etc stay but the notes I just typed get blanked out.
This is really annoying and makes your software pretty useless - I spend 5 minutes writing a ticket or comment, only to have it completely lost by the software. Additionally, couldn't you just put it into a queue and retry when the connection comes back? It's annoying to think that I can't file tickets while offline and just have them go up when I connect (though that would be a more advanced feature)
Additionally, when there is a connection failure it will frequently pop up 5-10 blank 'add ticket' windows.
These features are all crucial to me wanting to use or recommend this software, since Lighthouse is often down or having trouble due to heavy use. I was hoping that your software would mitigate this issue with their service.
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Support Staff 2 Posted by Martin Pilkington on 15 Apr, 2010 06:28 PM
Hi Matthew,
This is a bug I'm aware of and am fixing for 1.2, which is also going to be setting things up for adding offline editing of all data in 1.3.
Thanks
Martin
3 Posted by Lieven Gekiere on 07 May, 2010 02:32 PM
Same issues here ... very annoying !
When can we expect an update or version 1.2 ?
Lieven
Support Staff 4 Posted by Martin Pilkington on 07 May, 2010 02:41 PM
Version 1.2 won't be out for a few months. I may look into a bug fix for this in the near future as it is annoying the hell out of me too.
Thanks
Martin
Martin Pilkington closed this discussion on 13 Jul, 2010 01:53 PM.