Tickets > #1000 not downloaded?
Maximillian Dornseif
via web
Lighthousekeeper seems unfit to handle Projects with more than
1000 Tickets.
Only Tickets up to #1000 are downloaded. Creating new
tickets work but several display fields seem only able to handle 3
digits. See https://skitch.com/mdor/gt58y/skitched-20111216-085849
Support Staff 2 Posted by Martin Pilkington on 16 Dec, 2011 04:04 PM
Hmm. Could you open the project in Lighthouse in your browser. It should be something along the lines of youraccount.lighthouseapp.com/projects/1234-project-name. At the end of this can you add /tickets/updates.json?page=2, so you end up with youraccount.lighthouseapp.com/projects/1234-project-name/tickets/updates.json?page=2. You will have to enter your username and password after visiting the page. Can you tell me if it displays just [] or displays a list of ticket numbers and dates (and if this starts at 1000).
I suspect what might be happening is that Lighthouse is only returning 1000 tickets at a time from that URL. Unfortunately they haven't stated that anywhere so I've been working on the assumption all tickets are returned, but that seems not to be the case. If it is what I suspect then I'll try to get it fixed for 2.0.1.
Thanks
Martin
3 Posted by Maximillian dornseif on 17 Dec, 2011 11:18 AM
On Page 2 I get:
[{number,
I forgot to mention: NEver saw this PRoblem with Lighthouse Keeper 1.1.8 - although the 1.x series missed often when tickets where closed - which really annoyed me.
I think in my company we use 4 copies of Lighthouse Keeper and have 6 Projects with more than 1000 Tickets.
Support Staff 4 Posted by Martin Pilkington on 17 Dec, 2011 02:27 PM
Ok, it's what I thought then. I'll get this fixed in 2.0.1. I don't have a time frame for it just yet but it will probably be at the start of January.
Thanks
Martin
5 Posted by Maximillian Dornseif on 19 Dec, 2011 05:29 PM
Thanks for the feedback!
Goot to see the issue cornered and fixable,
6 Posted by Maximillian Dornseif on 04 Jan, 2012 06:33 PM
Just a friendly reminder. Currently I still use 1.x but it has the issue of not seeing all status updates. So I'm eager to update to 2.x.
Support Staff 7 Posted by Martin Pilkington on 04 Jan, 2012 06:48 PM
I actually started work on fixing this issue today. I'll hopefully have an update out in the next few weeks that should fix this.
Thanks
Martin
8 Posted by Adam on 04 Jan, 2012 08:05 PM
I'm also seeing this. Just bought the app and it only downloaded 1 ticket, #106. The project is for an app that is several years old so our current work is in the 7000s.
9 Posted by Adam on 18 Jan, 2012 04:22 AM
Any ideas on a possible release date?
Support Staff 10 Posted by Martin Pilkington on 18 Jan, 2012 10:47 AM
Hi Adam,
Hopefully within the next few weeks. It's taking longer than expected to fix some bugs.
Thanks
Martin